lululemon.uk
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Not taking their legal responsibility seriously
Sadly one of my children used one of our credit cards to purchase items from Lululemon. Lululemon did not carry out even basic checks such as confirming the name and address were that of the cardholder (which they were not). Because we are outside the standard returns window they are saying they are not allowing a return/refund. I fully accept my child's wrong-doing in this (and my own failings in not picking it up sooner) - but the simple fact is that Lululemon should never have accepted the payment; and given that they did, they should shoulder their level of responsibility. Lululemon was not the only retailer involved - but they seem to be the only one not willing to take their responsibility on the chin. Shame on them