Team RH
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They fraudulently attempt to take money
I signed up to Team RH on 21 December and after trying the app I decided it wasn’t for me as the app itself isn’t great. I emailed to cancel on 1 January, which was within the 14-day cooling-off period set out in their own Terms & Conditions. Despite cancelling within that period, payments continued to be taken from my bank account. When I contacted them, I was told I was still tied into a 12-month commitment. Their terms state customers can cancel within 14 days, however this was not honoured in my case and the charges continued. I had to raise a claim through my bank under the Direct Debit Guarantee, which was upheld and the payments refunded as unauthorised. I also struggled to get clear responses to my emails and found communication very difficult, while still receiving automated warning messages requesting payment and threatening legal action even after the refund. Based on my experience, I would strongly advise anyone considering signing up to either not bother and download a better app, or carefully read the cooling-off section of the Terms & Conditions and keep copies of all correspondence.