QD Stores
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Caught out
Bought a Christmas tree with flashing lights. Enquired before purchase if the lights could be controlled as I wasn’t keen on the fast flashing which was what was being demonstrated in the shop. I was told that yes you can alter them there is a switch. On trying the tree out at home I found that there was no control so took the item straight back to the shop only to be told it was company policy to only exchange or issue a credit note not a refund. When I argued the point I was told there are notices stating this. Yes indeed there were but not shown prominently. The cashier pointed to two notices beside me which were particularly hidden by merchandise, you would need x-ray vision to spot them. Needless to say I’m now stuck with a credit note which I doubt I will ever use as I won’t be going back any time soon.