VOXI Mobile
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Absolutely hopeless
Honestly this is the worst phone company. I overlooked the couple times they didn’t send me my data roaming add ons I’d paid for. Whilst trapped in an airport with a toddler. But this time they authorised payments on my account that I wasn’t aware of. Refused to refund them and instead gave me a ‘free’ months contract. They cancelled my account on Christmas Day. Leaving me with no way of contacting anyone. When I tried to get hold of voxi they claimed id failed security even though I gave the exact same answers I always give every time I have an issue with them! (A lot) I ended up having to change providers and number. Now have a whole plethora of issues, locked out of many accounts, missed doctors phone calls as I was never able to get a PAC code. Avoid avoid avoid (Oh and even in the middle of Cambridge city centre there would NEVER be any phone service. Constantly on emergency!)