Novo
View company profile →
Scammed, Unprotected, and Let Down by Novo
My debit card information was stolen, and I even received calls from scammers posing as Novo employees. I reported the fraud immediately and asked Novo to close my account due the scammers having access to all of my personal information and knowing my account balance. Novo told me they could not close my account if there was a transaction dispute filed and said I just needed a new debit card and to change my password. After waiting almost 3 weeks for a response to my transaction dispute claims Novo emailed me to inform me they had rejected my disputes and failed to reimburse the unauthorized charges without providing any reasoning or explanation. This rejection occurred despite me staying in regular communication during the investigation and providing them with the police report number and information for the detective investigating my case from my local police department. Additionally, I let Novo know one of the merchants verified suspicious activity in their store and a man trying to make a gift card purchase using a phone with my debit card information. This video footage was even subpoenaed by the detective working on my case, which I informed Novo of. Less than a week later they rejected my dispute claims before the detective even fully investigated the footage. This was shocking and disappointing. Under the Electronic Fund Transfer Act (Regulation E), banks are required to investigate unauthorized transactions, provide provisional credit if needed, and protect customers from most losses. Despite my timely report, Novo did not provide the protections I am legally entitled to. Not only did I feel scammed by the fraudsters, but I also felt abandoned by Novo, who should have been safeguarding my account and standing behind its customers. Consumers deserve better fraud protection and accountability. If you are considering Novo, be aware that you may not be supported if your account is compromised.