Barclays
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Customer Unhelpful Centre
Trying to pay in a cheque for my Aunt who is 92, I have LPA. The online banking access I have does not have the feature to pay in, I cannot use the App because I'm not the account holder. I've asked Barclays for a paying in slip and envelope as suggested by them, they will not post it out to me, I have to go into a branch, very awkward to do, because they have to verify me yet again. I've already given them everything when I got LPA :- passport, driving licence, utility bills, face to face meeting, DOB, inside leg measurement, place of birth, occupation, spouses details, employee details etc etc . They flatly refuse to send 2 bits of paper to my home address. This is to PAY IN money TO Barclays. Absolute disgrace from a completely useless organisation. Anyone who continues to bank with Barclays must be totally insane. The worst of the worst of all damn financial institutions. My response to the Barclays reply :- Do you really think I believe a real person called Kate has responded to my comments? More like an AI bot looking at key words. Proven by the fact it clearly shows my initial comments have not been read or understood, as I've already had to navigate the contact us link to get to the point of ringing you, which took up 45 mins of my time. Listen to the recorded call!! I've fulfilled all your security criteria, included the call itself, yet you deliberately put more barriers up to be awkward, gross incompetence in my book. A blank deposit form and an envelope with your address on is not a security threat. Imbeciles telling me to go to a branch, and grovel for two bits of paper, to then take it to the Post Office and submit the envelope with the cheque in it. What part of CUSTOMER service do you not understand? You're a disgrace to the financial sector.
