American Water Resources
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My first ever negative review...
My first negative review on any company... I wish I was more diligent about this company. They actually have terrible reviews. I advise to please read the BBB complaints as they are all very similar. Research on them because they do get sued. DO NOT FALL FOR THE 4 STARS! DO NOT GO WITH THIS COMPANY. They have LIMITED COVERAGE and how much is covered is NOT COMPARABLE TO OTHER COMPANIES if you even get it covered. If you think it's covered, read your policy again. THEY WILL NOT EXPLAIN IT TO YOU. MANY will tell you it's covered even after asking questions and then when something is happened, it just might not be covered. When it's an "emergency", there's no specific time they will get there. Yes, they will answer calls 24/7 but it won't get you service. I had an emergency where I couldn't use the water in my house but they messed up with sending the FIRST company the right paperwork therefore further delaying someone coming out to you. I wouldn't have seen someone in TWO days but I found out BY MYSELF that the plumber company was TWO HOURS away from me. I had to call multiple times just for one person to finally get me a plumber closer to my house. Then you have to wait AT LEAST another day before any work is done because THEY have to approve it. How ridiculous is it that I had to take a shower outside my house and drive elsewhere to use the bathroom until they decide when to help you. (Yes, I could've gotten a hotel but I waited for home insurance to approve hotel reimbursement PLUS I have dogs to take care of. This all requires coordination and you have to work with what you got). By the way, they won't call you to tell you they won't fix it and neither will they give you a paper trail to tell you why they denied your claim. It's really to protect themselves because they're not looking out for your best interest, just your monthly payment. THE CUSTOMER SERVICE IS HORRENDOUS! The probability of getting someone who's nice enough to help you is slim and generally you get someone different EVERY time you call and they make you repeat your problem before trying to help you...but again...they won't help you. When I asked to speak to a manager/supervisor to speak about my concerns, they said they would "email a supervisor" for a call back or "the supervisor is in a meeting". This is EVERY time you call. By the way, I still have not gotten a call back. It's been days already. One employee actually laughed on the phone and hung up on me. When things get difficult, they hang up on you or they say they'll transfer you but really they're putting you on hold before hanging up. DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY! I can't even explain the horrible experience within this review. Bottom line. PICK ANOTHER COMPANY! I really can't stress this enough.