consumer-choices.broadband-deals.io
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Dear Trustpilot team,
Dear Trustpilot team, I am shocked with terrible service, extremely bad experience and headache caused me from company Consumer choices and my attempts to cancel my broadband contract within the legal 14 days term. Briefly. Ten days ago l got many calls from Brandon who phone me on behalf of company. I agreed to join them, gave him my bank details. After that l did not get any sing of them and l decided that was not right company for me. All my trays to contact with them and cancel my agreement failed. After my first negative review with you l received the most ridiculous answer from Tom (not mentioned his position in company) which is: "Unfortunately we aren't able to process cancellations, you would need to contact the service provider directly. If you give them a ring they will be able to take care of this for you. I hope this helps. Regards, Tom" It turns out l am on their system, but they do not know or do not want to tell me who is my provider to whom my bank details are passed, do not know who is Brandon who "forgot" to say for me provider's name and doesn't contact me??? I state this is pure blackmail and Consumer choices breaks my customer right to cancel my agreement within 14 days. My conclusion is Consumer choices is fishing, fraud company, which aims is just to catch customers and blackmail them. If l am not satisfied with future Consumer choices answers and actions l will be forced to take further legal actions. I