Warner Leisure Hotels
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Brilliant entertainment but room let down
Just been to Gunton Hall for the weekend. Entertainment staff superb - Shaun and Oli absolutely amazing with the guests , activities and entertainment! Great voices too. Waiting staff efficient and friendly- nod to George who was our waiter. All other staff were friendly. Fantastic guest acts. Things to work on: Reception staff could be a little more personable- Room smelt of urine so 3/10 for that. It came from the carpet. I asked on the second day for it to be cleaned. But it still smelled. I asked again for it to be deodorised on the last day ; reception said they could move us but I said we only have one more night and need to be close to our aging mothers to support them. It just needs cleaning. They did clean it and the smell was then very faint. Not having tea/coffee brought to the table caused congestion. A charge for archery/laser pistol shooting/axe throwing put us off accessing them. I would still return to Gunton - thank you for the great entertainment.