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This is a review for Crown Point Parade London SE19
This is a review for Crown Point Parade Post Office in Upper Norwood London SE19 The Post Office - as operated here - shows just how hopeless a service it has become. Putting the dreadful Post Office scandal aside - the staff here have a strange regard of what a retail service is - and how important a speedy and efficient service is, to compete with all the options of delivery that there now are. With six customers in the queue a teller blatantly puts up her 'position closed' sign and keeps it closed while she faffs with a pile of envelopes. She defends her decision only when challenged - after it being obvious that she should have been dealing with her pile during a lull. Had she been sensitive to 'customer service' she would have apologised - and promised to "be with you shortly". It was the time of day when the queue fluctuates to enable queuing customers to be served quickly. Hopeless. Her colleague in the next window was dealing with a customer with a protracted query - and hadn't a clue as to what a sense of urgency and efficiency are. Some customers have to queue unnecessarily because the PO has agreed to print return labels for some online traders, like Music Magpie. You can't print them at home and just drop it in a post box - you have to queue at this hopeless PO. Why did they agree to this? It's decisions like this - and the poor time management of the staff - oblivious to being a 'service' (they're doing you a favour!) - that is enabling a Czech millionaire to pick up the organisation for a song. Have no fear - the new owner will have to make the PO more streamlined and with AI the jobs at Upper Norwood will disappear. Time stands still - stationary - in Upper Norwood PO - it's written on their frontage sign! For years the spelling has been wrong - they mean 'stationery' - as in 'stationers' who sell office requirements! They can't even spell what their main retail proposition is! However 'stationary' as in a non-moving queue is a more appropriate description of the service you'll get! They will only get further business from me as an absolute last final desperate resort. The printer of their signage must have been perspicacious! I am certain others have resolved to make this their last resort post office.