TU
TurnKey Vacation Rentals
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Terrible customer service
Terrible customer service! We booked a place in South Lake Tahoe and due to the Caldor fire, we won’t even be able to access South Lake Tahoe. We contacted them 11 days before the trip and they never replied. We tried them 10 days out and never heard back. Finally after the third time we tried to contact them, they got back to us 9 days before the trip. They then told us that our trip is non refundable and we can’t move the date because we are within 10 days of the trip. BECAUSE THEY WOULDN’T RESPOND TO US. Never using this terrible site again.