Celebrity Cruises
View company profile →
Less Value for the Money On Celebrity Cruises
We just completed 2 trips on Celebrity - Celebrity Beyond and Reflection - in December 2023. On both ships, the quality of food has gotten worse than ever. As other cruisers are reporting, cost cutting at Celebrity Corporate has resulted is a less than exceptional cruise experience. Servers did a fine job taking care of our cabins, and food service, but with lower grade raw ingredients, the experience was not good as it had been previously on my other 12 Celebrity cruises. Additionally, on Celebrity Reflection, we were routinely overcharged on drinks and shop items by as much as 25%. It was a constant effort to review billing daily and get the errors corrected. No end of cruise critique was provided on Celebrity Reflection, and Celebrity's After Cruise service staff refused to provide one and was not interested in our comments. The only way to report this situation is thru an independent rating service like Trustpilot so others don't make a mistake and sail with Celebrity.