American Water Resources
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Everything told covered, now nothing is.
Took out in home water & sewer line protection plan & added in home plumbing emergency program. When selling it they assured me everything UNDER house was covered. Today we have standing sewer water near pipe where toilet drains. Called for claim. Oh we don't cover that, why not? We don't cover broken pipes. We think clogged not broken. Well which? Responded if we were plumbers we wouldn't need you. Well it's not covered. Why does contract say clogged sewer? Well no. Read to him contact. He replied it might be broken, is it? How do we know? Well you said backing up in house, no I did not. At least not yet. Besides your representative when selling me this plan said everything was covered. Evidently nothing is covered. Said I was canceling and contacting the BBB. Well why would I want to cancel? Seriously? Finally told a plumber would come and look for my $50 co pay and if not covered I will get my $50 back. I'll believe it when they come. Very unhappy. And after reading other reviews I'm probably never going to see a plumber from them.