john

Reviews by john

LL

Lloyds Bank Insurance

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Jul 9, 2025

Internet banking failed four times.

It's 8.21pm, Wednesday 9th August. I just logged into my account to make a payment but there is the message in red,'Sorry, there was a technical fault. Please try again later. If the problem persists...' etc. Also, a drop down box asks me to log in when I'm already logged in. That was my 3rd attempt. I won't contact Lloyds because there are certain to be many security questions. I'll leave this review. And while we're here, why have a blank 'interstitial page' after logging in and before the accounts summary every time? IT people, get a grip! UPDATE: 8.44am, Thursday 10th August. System failed again - change of plans needed for me now. Busy morning!

Secure Trust Bank PLC

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Jun 26, 2025

Peace of mind at Secure Trust Bank.

I've just opened a savings account with Secure Trust Bank, so I am making transfers of money into the bank. I'm impressed to see that STB sends an email to acknowledge receiving the money within minutes of the payment arriving. Other banks and building societies don't do that, so as a cautious saver I have to log into those accounts to check the balance before making another payment. Thanks, Secure Trust Bank, for this reassuring practice.