Extra Gas
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Quick to sign you up but really poor…
Quick to sign you up but really poor customer service. Unhelpful on phone & email. Takes months to actually switch. They have no ability or care to prioritise deliveries. Failed to install telemetry. Only care about their individual SLAs. We were left without gas for 11 days when we originally switched to them a year ago. Failed to deliver on time again and we are already 4 days no heating and no sign of a delivery. They avoid your calls and emails. Really rude too. Extra Gas staff should spend more time communicating with their customers directly rather than concentrating on online reviews. Think you should check your dates again. I’m at a loss what they find rude about a customer asking when their delivery will be / when they get zero response…. Go back and check your call recordings. You are mistaking frustration for rudeness. Your reply reinforces my feedback that you are only concerned with your individual SLAs and are unable to prioritise deliveries. The AVANTI delivery driver has shown more concern than Extra Gas. And here we have it folks - still waiting for the promised call back from Friday and no reply to email from hours ago asking again when the delivery will be. Yet have time to reply to online reviews. I have tried to contact you further - but no reply. You should try not showing your frustration when you are living in a freezing cold house with vulnerable children and not getting any response to your communications.