Ozzi Home
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When I placed an item in my shopping…
When I placed an item in my shopping cart the company kept trying to upsell and wouldn’t direct me to order summary. I saw that they had 3 packages with free shipping for the item I ordered. So I ordered that one and I assumed by the wording it was a transaction upgrade. I couldn’t see my order without providing payment information. Before I could delete the first item Ozzi Home combined the two items and then added shipping. They misrepresented the upsell. I immediately tried to email them without any reply. After 5 attempts to email them asking them to remove the one item they replied the next day saying that they shipped the total order. Oh they said they can refund me but I have to pay international shipping for the return item which would be as much as the item. I tried to dispute the charge on my card but as long as they ship me the item I ordered they get away with charging me for something I didn’t want. I recommend you avoid dealing with the company Ozzi Home .