Crunch Fitness
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Unsafe equipment and zero accountability from management or corporate
I had a very disappointing and unsafe experience at Crunch Fitness Plantation. While using a treadmill, I injured my ankle due to a loose part on the equipment. I immediately reported the incident to staff, who assured me that an incident report would be filed. When I followed up the next day after seeing a doctor, the report couldn’t be found, so we had to complete it again on the spot. I was told that corporate would reach out within a day — but no one ever did. Over the following days, I repeatedly followed up, but received no updates. Eventually, I was told that corporate would handle it and that the gym could do nothing more. I never heard from anyone afterward. This experience shows a complete lack of concern for member safety or accountability. The equipment was not adequately maintained, and management failed to follow through on a documented injury. If you value your safety and want a gym that takes responsibility when things go wrong, I recommend reconsidering joining this location.