TurnKey Vacation Rentals
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Turnkey - Morally Bankrupt
Turnkey is advising tourist to still access their rental properties even through there is a raging fire in the South Lake Tahoe area. We called them to cancel our trip a few days in advance of checking in. We were met with a “too bad for you” attitude and a person who told us to go anyway. The roads are blocked, And lake tahoe officials are pleading with tourist to stay away so emergency crew can do their jobs. They also really don’t want roads clogged in case residents have to evacuate. Aqi index is in the 500+ range and with two small kids there was no question that we could not go . This morally bankrupt company took our money and didn’t even offer us a flexible date to reschedule. What they are doing is unethical - keeping money for services they did not provide. EDIT: I want everyone reading this to see how Turnkey's reply shows how morally bankrupt they are. There has to be a solution that does not allow companies like this to profit from natural disasters! I could understand keeping the deposit but keeping the entire $5k because we couldn’t get to the location due to a fire and public state of emergency? Or even offering a credit for a later stay?A 150k acre fire is not simply an inconvenience. The smoke from the fire poses long term health risks to our small children. Emergency personnel needed space to work without tourists clogging the roads and Turnkey TOLD US TO GO ANYWAY! What they fail to understand in every single response they post - the fire is also not the fault of the customer. There is NO opportunity cost of the cancellation - the cabins are UNRENTABLE and Turnkey is still profiting off of the fires. I don't care what your bogus contract says - its unethical. We paid for a service that we did not receive. Is this the kind of company you want to take your money? Never again from us and countless others who are victim to this policy. There is a class action lawsuit being petitioned against them currently - they have stolen nearly $800k from customers using this tactic and I know there are many more than this. Please join the Facebook group - “Turnkey do the right thing” and you can see for yourself.