PA
Panache Cruises
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Your travel agent Paul Goyette is great, however, customer service dept is lacking!!!
Your travel agent Paul Goyette is great. Calling into your customer service was a disappointment. Called ten days before to arrange tours and Was told to just "arrange your tours on the ship when you get there," Called back within four days of leaving and said I wasn't able to book tours due to the 7 day window. I am livid. We board the Pursuit Sunday and I am sure hoping I can book Florence on your own on the 19th and a Monte Carlo tour. Very disappointed with the lack of knowledge from your customer service reps, one of which was not even able to open the tour page and discuss with me. Hoping this reaches someone who will be able to do this for us as we board.