Nine painful years renting from Edzell Property Management
We rented from Edzell Property Management, Pollockshields, Glasgow for several years and during that time lived under increasing stress due to Edzell's unwillingness to do what they are supposed to do. We stuck it out only because it was a shared flat, we couldn't afford anywhere else close enough to work, and because we adjusted to lower and lower living standards.
I've listed some of the problems we experienced with Edzell Property Management below:
1. No reply to emails to address basic maintenance
2. No action taken against noisy, belligerent Chinese neighbours (who also rent from Edzell) who made our lives a misery for the past year. Acts of vandalism, littering, and deliberate noise and shouting in the middle of the night were completely ignored by Edzell.
3. No action taken to do basic repairs. We had to do the repairs ourselves, including fixing the washing machine
4. No replacing of old, worn out beds, carpets and furniture (all were over ten years old)
5. No action taken to address flooding of our flat from the neighbours upstairs mentioned previously
6. We waited over six weeks one winter to get hot water working again
7. Staff rude or incompetent. Management didn't address problems passed to them.
8. No repairs or redecorating done even though the flat had been flooded previously years ago and the paint was left peeling from the walls and ceiling.
I can't really emphasise how angry I am after all the years we paid rent to these uncaring people. You only need to read the mountain of negative reviews on google and elsewhere to see a pattern of uncaring and incompetence from Edzell Property Management. People aren't making this stuff up. If we'd had even one or two positive experiences with Edzell I would mention them here. So I'm talking about a consistent track record of abysmal service over years, not just an isolated incident.
We're so relieved to unburden ourselves of this agency and have begun to notice how much less stressed we are in general now that we don't have Edzell and the unhappiness that comes with living in one of their properties. We rented one of their flats in Glasgow. You might recognise the orange Edzell To Let posters in many vacant flat Windows, for example.
This is a genuine review based on several years of consistently awful experiences with Edzell Property Management. It is not written to be malicious, only out of the hope that it helps prospective tenants save themselves from what we've gone through.
