TurnKey Vacation Rentals
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I booked a vacation home in Maine via…
I booked a vacation home in Maine via their business. I had booked vacation homes in Maine since 2008. This is the first year I had a horrible experience with absolutely zero assistance from the host. They solicited a travel play insurance from NationWide Play travel (my review of them is on Yelp) they are horrible as well. They texted me 4 times at 11 o’clock at night telling me I should get this travel insurance for peace of mind FOR ANYTHING THAT MIGHT HAPPEN. Basically it’s a 37 page document (my fault that was a red flag and no I didn’t read it) with every loophole you can imagine. It basically covers you only if you are hospitalized or dead. We had a family crisis and my son couldn’t travel. We submitted a claim via nationwide . Twice. I spent 30 dollars to mail all my documentation and multiple doctor notes . But because my son wasn’t hospitalized or worse they wouldn’t refund anything. Not a penny. Yes it was in the tiny print, on the 24th page. But they didn’t take into consideration the crisis at hand - absolutely zero moral compass or ethics .I relayed all of this to Turn Key (who made a profit off of an empty house or double rented it ) and they wouldn’t provide any portion of a refund. Zero not a penny. I wasn’t looking for the whole refund just something (they did refund the exorbitant cleaning fee which should have been a red flag too) another money hungry company. I will say — air Bnb made 200 in profit and they did refund their portion a d really tried to bridge the the gap with this blatant unethical treatment .