American Water Resources
View company profile →
Never honored contract
Never honored contract. AWRT said I was not covered because line was polybutylene (excluded by contract). Turns out the line was hard copper. AWRT then said leak occurred before contract was valid (contract effective date 6/21/24; made claim 7/15/24) so it was a pre-existing condition. I asked AWRT when/how they determined when the leak occurred since their initial (and only on-site investigation) was very cursory (took about 20 minutes). They said their "leak experts" had ways but wouldn't tell me what those ways were. End of discussion! I now believe AWRT had no intention of honoring the contract and would have kept on finding ways to delay honoring or not honoring the contract. I believe it is a scam.