Winn-Dixie Stores
Read all reviews for Winn-Dixie Stores →
This review is for store #0349 Winn Dixie
This review is for store #0349 Today, I went to buy some groceries and play the lotto in Winn-Dixie at 5600 West Sample Road, Margate, FL. When I got to the lotto machine, I placed my $5.00 in the machine and started picking my lotto, but the machine was not responding. I tried again, and the machine was not responding and locked up. I asked a lady who works there to please help me. When she saw the machine screen frozen, she immediately stated you broke the machine. I was like, what are you talking about? How can I break the machine?? She kept on saying you broke it, she reset the machine, and I was waiting there. After about 15 minutes, I said, "Can I get my $5.00 back, please? She replied with a firm tone, "No, I need to get it out of the machine. I can not just give you the $5.00. I was agitated and thought about where is customer service. She had training for outstanding customer service, but it failed her today, and I lost $5.00. This has been lost for some time now. Customer service is out the window. I kept waiting and told her I needed to leave for work since you would not return my money. So Winn-Dixie, you made an extra $5.00 due to poor customer service. Thank you. Maybe Channel 7 would be like this story about no customer service anywhere.