Intuit Mailchimp
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Worst Online Service Experience of My Life
Probably the worst online service experience I have ever experienced. I signed up, had 10.2k contacts to import. They wanted to charge me right out of the gate, no free trial because of my list size. I paid at a discounted rate, figured I'd give it a go. It look 4+ hours to import my contacts and data. Finally I go to create an email and I am met with the worst template selection. So after a few days of trying to figure out their system and navigate their awful selection I check billing and see they're increasing my bill by 20% immediately the following month. I decide this is not for me. I've sent 0 emails. I reach out to chat for a refund, its been about 5 days since sign up. After an hour in chat they have to create a support ticket for a refund. Takes over 24 hours for support to get to my ticket. They require me to delete my entire account before they issue a refund that they say goes against their policy as they don't offer refunds. I go to delete my account and they want to charge me $20 to delete it. Insanity. Any one is a better option after this horrible experience.