Hazelton's Canada
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Extremely disappointed, all custom items substituted, cheese spoiled, customer service appalling
I am extremely disappointed and stressed out by my recent order from Hazelton's. Ordered a $200 custom basket on Wednesday for my sister's birthday to be delivered to Oakville Friday - two days notice. Spent over an hour choosing the custom items. Got an email at 8:52 am Friday saying my order has been shipped. Basket did not arrive Friday even though "We deliver on the day you picked!" Tried to find out where it was. I was given excuses of Covid delays and my fault for choosing that delivery method. Toronto to Oakville what other method could I have chosen? Finally arrived at 4 pm Saturday. Every item I custom chose was substituted for cheaper items. Instead of five special gourmet cheeses with specific prices from $10 to $14.90 she got 5 other regular cheeses and to top it off they were MELTED and SPOILED from sitting in a vehicle for a day and a half. Instead of the $50 beautiful parkay cheese board I chose, she got a plain wood plank board. The basket was different too. Entirely different gift than I ordered. No help from Manoj in customer service. No apology, no refund for the spoiled cheeses or any attempt to deliver the items I actually ordered. All she gave me was a 50% refund on the cutting board. Worst thing is at was a gift and now I have to replace it. How would you like to get spoiled cheese as a gift?? I thought it was going to be a wonderful gift and instead I spent many hours arguing to deaf ears and getting extremely stressed out. How could a company treat their customer so poorly and get away with false advertising?