Rania Zara Studio
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Fraudsters
If you value your mental health, don't order from this so called "retailer". I ordered my clothes on 22 Feb. A month had gone by and I still hadn't received them. I'm not on social media so the only way for me to contact them was by using their chat function on their website. Waited a couple of days and still no response, as soon as I mentioned that I want a refund, they replied. They said they were doing me a "favour" by taking my order because I had missed the cut off date to place eid orders, which was 15 Feb. To cut a long story short, my clothes finally arrived. They were creased and crumpled up in a ball. More importantly, I ordered a cap (a jinnah cap) with my outfit and I didn't receive it. I contacted them again. They told me the clothes are packed by one brand then goes onto another brand who packs the cap. I have the screenshots they sent me and my own screenshots but I don't think there is an option to attach them here. They had misread my order and thought it was without the cap. My query was left unanswered. I asked if I would be able to get the cap before Eid and if not, can I have a refund on the cap. Ignored. Throughout the whole situation, they continued to blame me. They ignored me for a while when I asked for a refund. I think they thought I wanted a refund on the clothes which is why they ignored me. They said if I wanted a refund then I would have to return the clothes. I asked about shipping costs. Ignored. I said I wanted a refund on the cap they agreed. I got an email from them today saying I wasn't charged for the cap so they aren't going to refund me. And I should know how much the clothes cost before I buy them. And they were asking ME how much the clothes were! They sent me a screenshot previously, to prove they were chasing on the cap. Someone in the group chat clearly states that my clothes are £52 which makes sense as when you add this to the shipping and cap costs, it totals to how much I paid. When I questioned them on this they said they were talking about a different order. The clothes have also conveniently disappeared from their website! They knew it would be a stretch to fulfil my order before Eid, so why accept my order in the first place? They claim my clothes are part of their Pret range so "naturally it will take longer to prepare". Honestly, these retailers don't do themselves any favours and give a bad reputation to other reputable pakistani brands. I have never interacted with such an unprofessional, scheming and sly retailer before. I still haven't heard back from them. I've had such a stressful couple of weeks dealing with them, I feel like this situation is never ending! Honestly, don't waste your time with these unprofessional people!!!!!!! Update 10/4/25 - I haven't heard back from this company and I have stopped chasing them. I guess I'm not getting my money back.