Terrible instore queues and indifference to customers
Went for headlight bulb replacement (Leics, Abbey Park). Terrible queues. Waited in a queue for 15 mins to register I was there. That process in itself (him entering my order number) took over 5 mins because he kept getting involved in a conversation with a colleague about something else - how rude.. Guy did replacement in about 2 minutes (which I have done myself in the past but it was raining and I was on my way somewhere). That bit was ok. But I needed a different bulb to the one paid for and had to wait another 20 mins to update payment. People had been waiting for ages eg one guy was waiting for dash cam fitting only to be told it had been done 20 mins ago! Blinking joke!