lululemon.uk
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Shocking on-line customer services
This review applies to on-line customer services. The customer service of Lululemon is totally hopeless. I purchased a bra, which was broken when I used it first time, the hook snapped (this seems a common problem for many people). I contacted the customer service on 12/08/2020, fulfilled many requests from Lululemon, including various descriptions as well as photos, exchanged at least a dozen e-mails, finally returned the product to their warehouse over a month ago. Yet, I am still waiting for refund. I love Lululemon products, but never thought a poor customer service could underperform at such an appalling level. This is no acceptable whatsoever in any industry. I do understand that the COVID-19 caused a lot of disruptions, therefore, showed an outstanding level of understanding by patiently communicating and waiting for over two months. However, this crap is beyond any professionalism. Even so, I was still shocked that so many other people shared their horrible experiences, a company like Lululemon? Simply too disappointing. I am afraid that I must say this. Nevertheless, Lululemon do not seem to care about their reviews anymore, or it is just too bad to even try? To this point, it is no longer about the refund, it is about the principle, quality, and justice. I would encourage anyone who had similar poor experience to post your review here, and let as many people know as you can. We all deserve better than this.