TurnKey Vacation Rentals
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Unfortunately this company is…
Unfortunately this company is non-responsive, uses bait-and-switch tactics, and we had an awful experience over a 3+ month period. There is a lot of “passing the buck” and sending you to “the people that can handle it”. The owner of the property was kind, but the management company (Turnkey) just was a major pitfall to the place. Edit: You can’t find the reservation? Crowther isn’t exactly a common last name… and we checked out yesterday. You can find the reservation under my wife’s name at (you’ve asked me to remove the street)… we can provide pictures of the port-a-potty in the front yard, the dumpster 15 feet from the front yard and the only view out the front window, the non-working hot tub (half the time), the mold, bugs (cockroaches and scorpions in the home), the wasps nest in the dog house, the non-working toilet (you have replaced the toilet handles with the wrong ones, way too heavy, plastic toilet arms can’t raise them back up), blown fuse, broken cabinets (doors hanging off), and more… just a poorly “maintained” house that is NOTHING like the photos… when folks eventually return calls from your “24/7” hotline, they are not empowered to fix/correct anything in a timely manner, they say, “you need to speak to the local team” or “you need that person” and they don’t call you back. Edit 2: Providing compensation for allowing workers to come in and out during the first couple weeks of a 3+ month stay does not negate your tactics, lack of customer service, and dishonest practices… and you tried to get my review removed. You fixed the items that were required to be fixed, that doesn’t mean you fixed the communication, customer service, bait-and-switch tactics, the mold, the hot tub not working, the toilets not working, the hornets, etc. You repaired the blown fuse (we didn’t have a dryer) and that took you over two weeks, you repaired the broken cabinets, and your handyman “no-showed” on us 3+ times, you sent someone to remove the cockroaches from the freezer, and you sent someone to repair the hot tub week two, but it was unusable greater than half the stay (months).