RO
Routes Car Rental
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Awful customer service
My experience with Routes just keeps getting worse. The customer service is basically non existent. No continuity, I’ve had generic responses from at least 5 different people, none of which acknowledging the issue I’m trying to get resolved. Usually a generic “we understand your concern”, and then never actually mention or discuss the issue. When you reply, you’ll just receive another response, from a different “specialist”, who just keeps repeating the cycle. When I called them, spent 45 minutes on hold/calling, and they basically told me to email someone.