Halfords Retail
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Unprofessional, dismissive rep
I called customer service on 21 June around 15:30 for help with booking an appointment since I couldn’t find any availability. The guy who picked up was just so unprofessional. First off, he was breathing heavily into the mic and sounded like he was talking from bed. Second, the way he spoke just so off! For a sec, made me wonder if I’m speaking to a customer service line or just got accidentally connected to some random number. As for my issue, he had zero intention of helping. He just went silent without saying anything then came back and told me to just contact my local store directly - when I know for a fact this can be handled over the phone because a really helpful rep sorted it out for me before. Also he kept saying “listen, listen” in a really dismissive tone. Just unbelievably unprofessional.