Aussie Broadband
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💯 customer service
I wanted to take the time to recognise David from your technical support team for the outstanding support he provided today. I called for assistance setting up my Grandstream HT802 business phone adapter, and David spent around an hour helping me get everything working. What impressed me most wasn’t that he had all the answers straight away, but that he never gave up. When the documentation turned out to be outdated, he found the newer documentation and worked through everything step by step until we successfully configured the device. Throughout the entire call, David was patient, professional and genuinely committed to solving the problem. At no point did he try to rush me off the phone—he stayed with me until I was completely satisfied and everything was working perfectly. That level of customer service is rare and deserves to be recognised. I also wanted to mention that my experience with Aussie Broadband has been excellent overall. Your internet service has been reliable, and I really appreciate the proactive text message updates whenever there’s a planned outage, an unexpected issue, or when services have been restored. It’s reassuring to be kept informed rather than left wondering what’s happening. Please pass on my sincere thanks to David. He is a real credit to Aussie Broadband, and experiences like this are exactly why I’ll continue recommending your service to others.