Ecoplex Energy
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8 hours late
We had a Zappi car charger installed by Ecoplex recently. We got an email from Ecoplex a few days before installation to inform us that they would be at our house around 10am. 10am came around and no sign of any ecoplex employee, 11am ... no sign ... 12 Midday ... no sign ... 1pm no sign and still no phonecall to let us know that they were running late. At 4pm I rang Ecoplex asking where they were and to question why no one had updated us on this delay. The lady on the phone laughed and said they are running late. Eventually, at 7pm that night, Ecoplex employees came to our house to install the Zappi. This was a whole 8 hours after they told us they would be at our house. They provided us with no update that they were running late until I made contact with them. This was so disrespectful of our time and I would not recommend this company. The charger has been installed for 2 weeks now and no one has called to follow up on my complaint.