Tomato Energy
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Pantomime of irregularity . . .
Apparently, and unfortunately, the only way to receive a semi-coherent non-generic response from anyone at any of the multiple teams at Tomato seems to be via Trustpilot (please note that I am by far NOT the only customer experiencing this anomaly). I am sorry to have to communicate in this way yet again. But Tomato's latest move is disquieting. Against my express request, I have been quite deliberately sent a wildly inaccurate bill, yet am being requested to pay the actual amount due. This is apparently the way that Tomato proposes to deal with their own accounting errors of the past 5 months, with the dubious assurances that "any discrepancies will be reconciled once we receive your actual readings in subsequent months" . . . "In subsequent months"! - How long can this take? "Any discrepancies"! - Note: all on the part of Tomato! "Actual readings"!! - Note: they have been given precise and timely actual readings every single month since the beginning of my contract! It is unprofessional to ask - with no explanation, logical or otherwise - that a customer pay the actual amount owed against a fictitious bill. This irregularity also messes with my own business accounting records. Please, Tomato, please: get your act together.