Princess Cruises
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I had booked a cruise last year with…
I had booked a cruise last year with 118 for Sep this year on the Royal Princess leaving 3rd Oct and due to the current Covid situation we do not feel comfortable flying/cruising. When I contacted the agent to see if our small deposit can be used on another cruise, it seems there is no voucher option to transfer to another cruise at a later date. We were given option to book now but we do not feel comfortable booking until UK/USA are safe, especially in light of additional worry of rioting. Contacted them through various methods, No Response, quality. Got a tweet reply that gave me a phone number where you can not get a person helping, just telling you to speak to your agent, so you go round and round until you give up, that's their plan. Eventually got through and was told I will get a credit on my account and can book either with them or an agent. Lots of aggro but seemed to get there in the end. Shame BA aren't as flexible.