Jo-Ann Stores
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Rachel,manager at the Fayetteville Ga store
Rachel a manager at the Fayetteville Ga store made my experience amazing. I ordered a GX37 sewing machine on line and when I received it it would not load the bobbin I chatted with Angel on the chat line and she as also helpful but couldn’t solve the problem.She referred me to the service centers but they were all at least a hour plus away from me. I called the store and Rachel immediately gave me options. She said we can take it back,exchange it, or you know what if you get here at 9am I will take a look at it. I was there at 9am the next day,she greeted me looked at it and immediately saw the problem. She exchanged it after she opened, checked and threaded the new machine all the time smiling and having conversation with me about sewing. She turned what could have been a discouraged customer into a extremely happy one. Thank you Rachel and I will have no problem driving the 30 minutes from Griffin to shop at your store ❤️