Celebrity Cruises
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Very disappointed with celebrity …no loyalty from celebrity who would not honour their promise
Very disappointed with celebrity loyalty....we booked direct with Celebrity for a balcony med cruise in September 2018 and later found that ROL were offering Concierge for the same price. We contacted Celebrity and they said they would match any offer so they gave us a Concierge stateroom. I had to provide them with evidence that I could get a better offer with ROL which I did no problem. We then later booked another expensive Australia New Zealand cruise with Celebrity for February this year. This meant that after the NZ cruise we should have enough points to raise us from Seiect to Elite in Captains Club... when I checked when considering another cruise this year I find they did not give us the concierge points for September 2018 and when I contacted them they refused even though I pointed out that they had agreed they would match the ROL deal and had I booked with ROL I would have received Concierge points. The points would have meant we rose from Seiect to Elite class in Captains Club. As it stands we are just 8 points way from this and yet Celebrity flatly refused to honour their promise. The 8 points will mean nothing to Ceiebrity as let’s be honest what you get on Elite is not a lot but it’s a matter of principle as they promised to match the ROL offer and they didn’t. Having travelled with Celebrity so many many times I no longer consider I should continue my loyalty when it is not reciprocated. For the sake of 8 points Celebrity break their promise. I shall not book with them again. If anyone wishes to book a Celebrity cruise I suggest they go via ROL as the deal will likely be better. We are now booked with P&O for our next cruise in December this year ...Covid permitting.