Jacqui Planner

May 25, 2020

Shocking that Princess cruises won’t give refunds on time don’t use them rip off

We booked last year to go on the Japan trip this Nov but covid 19 hit so we cancelled mid March we are still waiting for a refund which should have been paid within 60 days but nothing received despite chasing four times and on Twitter. I know Co are busy but it takes less than a minute to do a Payment instruction. My first time dealing with this Co and appalled they are using everyone’s funds to act like a bank: truly shocking. I suggest everyone waiting for monies charges the cost back via their credit card Co much easier than dealing with this co! Appalled......