lululemon.uk
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Terrible Customer Service – Refused to Replace or Refund Lost Order
ORDER ID: UK03614641 I ordered from Lululemon and never received my package. The delivery was marked as “delivered,” but it was not delivered to my address, and I searched thoroughly and contacted neighbours. I reported this to the company, expecting basic help, but instead, I was completely dismissed. Despite me never receiving the order, they refused to issue a refund or replacement, and kept pushing me to speak to my bank or even have the police contact them, which is ridiculous and not how consumer law works. Under UK law, the retailer is responsible for ensuring delivery, not the courier and not the bank. The fact that they refuse to take any responsibility shows a complete lack of accountability, poor customer service, and a disregard for their legal obligations. I’ve had to waste time chasing a company that clearly doesn’t care once they have your money. I’ll now be escalating through Citizens Advice, Trading Standards, and my bank. I strongly recommend that others think twice before ordering, because if something goes wrong, you’re on your own.