VO
VOXI Mobile
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hopelessly unprofessional…
Voxi is a hopelessly unprofessional organisation. Bought a SIM card July. It sat in its card til yesterday. I then found I’d been charged since end of October for the sim card which I’d never used and which was never activated. They must be able to see it’s not been used! The agents are in another country and English is so poor sometimes they just don’t understand the basics of an issue. Won’t refer you to a manager who might be able to help. In the end there’s nothing for it but the ombudsman! Will never use Voxi again. Update: Voxi has still not resolved their overcharging issue despite seeming as if they would attempt to here in the public domain.