Taylor Rose
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Taylor Rose and David Watson: A Costly and Negligent Experience
A Heartfelt Caution for Potential Taylor Rose (property) clients I initially instructed Taylor Rose to handle a settlement agreement, but the experience was deeply frustrating. The lawyer assigned to my case took over a month just to review the settlement agreement and then provided a generic letter of advice as opposed to taking decisive action to advocate & negotiate the agreement with the other side. When I asked him to take action, he cited other commitments which meant my matter suffered. Even after this point and having raised a complaint, he continued to delay, did not contact the other side as promised, causing the settlement to fall through entirely. His negligence led to significant psychological distress and utterly jeopardised my legal standing. They assured me that things would be brought under control, but they ended being empty promises and my earnest hope that things would improve over five months was met with consistent neglect, reticence to my matter, promised callbacks and being given the run around when I escalated to partners in the team. It’s clear to me that there is a systemic issue within the firm. As other reviewers have shared, I have found that there's almost a systematic negligence and their client care process is a farce, they clearly have zero intention of remedying things, its simply a mechanism they use to placate aggrieved clients. For example, how insincere is it for a firm to speedily ask TP to remove the names of the lawyers I dealt with from this honest review (covering for themselves), but when it came to service delivery & getting the matter back on course, I received snail-speed responses, promised countless callbacks and many times, ignored emails. They've sent a clear image of the kind of the firm they are: our primary focus is maintaining a farce reputation not client service. So, please be informed. My sincere advice is to be extremely selective when choosing legal representation and to consider other firms that prioritise their clients interests, not simply profits. If you do find yourself working with them and things start to go wrong, don’t wait as I did—move your matter elsewhere as soon as possible - there really is little hope that anyone will get your matter back on track. It's truly sad that this is how law firms conduct themselves.