Kegan

Nov 16, 2023

Rip Off!

Recently went on the Celebrity Equinox for a 30th anniversary. I definitely should have went with my first choice of Virgin Voyages. The Equinox wasn't that great. Not much to do onboard but drink, and the bartending was very inconsistent. We had a hairdryer with a european plug that I thought would burn up right in my hand. Then a vanity light stopped working, and the shampoo dispenser wasn't working either. (That issue never got resolved) Worst of all, we came back only to find a $690 credit card bill! It seems they did not apply our $500 onboard credit. And they gave no transaction dates as to how they even came up with this amount, just a lump sum. Highly suspicious right there! I emailed them about it but received an error message saying their email address is invalid. I emailed a different address and no response. I know that if I try calling them, I will get the runaround from someone who barely speaks English. This is absolutely unacceptable. I noticed another review with the same complaint. Had to file a transaction dispute with the CC company. And ironically, it's a Celebrity Cruise Visa card. The Equinox deckplan is silly. Only 1 deck has water and ice. That's ridiculous. Their so-called onboard activities were more like a kids birthday party. Just plain silly. I will never cruise with them again.