Celebrity Cruises
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eleanor.li003
DISLOYAL CELEBRITY We were on Celebrity Silhouette this March and unfortunately caught Covid. We had to isolate on the ship which is understandable but it was no surprise as I’d never heard so many people coughing in all my life. We’d then found out that this particular ship was under special investigation by the CDC. Coming from the UK if we’d been informed we would have made our own decision NOT to cruise! So whilst in isolation they sent us a letter saying we had to spend a further 4 nights in Florida and rearrange our flight back of which they gave us $250 a night plus €100 a day food and would pay our flight costs. As we were originally going home BA Business we were given a phone call to BA. Unfortunately we could not change flight so instead of stressing further we just rebooked (not Business Class) as Celebrity stated we were allowed on the letter. Very generous you might say! We’ll yes it is although have now sent copy of hotel and flight bills and endless reminders and we keep getting generic ‘will be in touch’ emails. Celebrity I will not stop contacting you even if I have to get my solicitor onto this. It is nothing short of dishonesty and being a very loyal Celebrity cruiser we’re unlikely to go again with them .