Travel Trolley
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WORST TRAVEL AGENCY AVOID AVOID AVOID
The worst travel agency you can get AVOID AVOID AVOID AVOID!!! at all cost. Their work is just to rip you off. My family had a flight scheduled on Monday the 27th Nov and we were 20min late due to traffic. The lady at the desk with Kenya airways asked me to call the airline to be put on the next flight but with a fee. The airline then later mentioned only the agency we booked with would be able to do that. When we called Trolley they said we had to pay full fare again this is not acceptable no airline will ever do this to you. It's either you refund a percentage of the ticket or ask to top up a fee now we had to come back home because we don't have that amount of money they were asking. Can you please tell me what happens to my return ticket because I need to be refunded for that because we didn't travel and you have just ruined my children's 1st visit to meet their grandparents.