Tee

Feb 14, 2024

Imcompetently dangerous

I have never found a company that has managed to continue in business this incompetent. I can only assume that the market they are operating in is so easy that they manage to survive. TG Estates agents did the following with the property they managed for me. I have broken it down into categories of issues: Financial - I never received a financial invoice statement from them unless I requested it. I often had to request several times. - On reviewing invoices I found both double charges for items and mystery costs that weren't associated with my account. I had to correct these for them with at least 50% of the invoices that I had to work so hard to get from them. If I didn't know they were such a professional company I would have thought they were attempting to pull the wool. - I never received the payment from the tenant on the same date. Sometimes it was close to when the tenant was, and other times almost 3 weeks after. Wild. Contract management - During the signing of the contract they lied to both me and the tenant. They told me that the tenant was going to pay 6 months upfront. When I received only the first month's payment from them it took 4 phone calls and over 10 emails and 2 working weeks to get a measly 'We are doing some research to find out what happened'. - When I spoke to the tenant they told me that the agent had made several promises on my behalf that I did not make. One of these was that part of the rent was to be returned at the end as a form of 'extra deposit'. Doing this would have breached UK law on rental deposit caps. - It took me 4 months to solve the issues that I stated above and when I did they refused to return the fee they charged for facilitating the contract they screwed up so royally. Only when I threatened legal action by reporting them through the ombudsman did they yield to my request. General management - Lost the spare set of keys to the house and then lied about it. - After I requested they change the locks at their expense for losing the keys they sent a locksmith to the house without replying to the request or informing either me or the tenant - When they finally managed to arrange the lock change they tried to charge me for it in the rent without me agreeing to the charge (because it was their fault). They contacted me several times threatening to have the locksmiths go to the house and take the locks out the door if I didn't pay. Luckily after I contacted a lawyer they stopped asking. - At best their reply time to emails was anywhere between 7 and 14 days. - The person managing my account in the space of under a year changed 5 times. The real saving grace for TG is that they tired me out during this whole process, batting one excuse to another coming from a different representative every second week, that I was too tired to pursue any proper action for them to be penalized with. Alas, I write this review. edit: the reply has to be a joke, right? Contact customer support so you can what? Reply to me in 4- 37 working days.