Leonardo Hotels
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it doesn't compare to other Leonardo…
it doesn't compare to other Leonardo hotels. I asked for my rooms to be placed together they were put on completelv different floors the receptionist was rude about it . threw my card key at me and said there's nothing I can do. there was no apology nothing. I worked in customer service for a long time and this is not the service I would provide nor is it the service l've come to expect from Leonardo hotels. The bathtub was dirty and stained with was I guess to be an adhesive bath mat. there was dust everywhere even on the pillows I assume the pillows were placed on the floor when the bed was being made. I have yet to receive a reply to the emails I have sent to customer service it goes to show that they just do not care.