James

Aug 1, 2019

Good prices but bad customer service

Good prices, but bad customer service. Don't take responsibility for description of vehicles - i.e. offer X car or similar at a certain price on the Carrentals website, but the rental supplier says upon collection that they don't offer X car, and that to have a car with the same specification as X car will cost more. It isn't the supplier's fault because they wouldn't offer car X or similar if they don't have car X at all, but all that I got from Carrentals when asking for the extra charge to be refunded were repeated standard form emails saying that this is not their responsibility. Especially poor when the description was misleading, and I have rented through them around 100 times.