Kits
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Great customer service counts!
Great customer service counts! My last two pairs of eyeglasses have been ordered from Kits Eyecare. They have great style, amazing prices and are a Canadian company (Vancouver). My most recent pair—not a week goes by that I don’t get a compliment on them and I really love them. I’d noticed for the last week or so the left side feeling a little looser and I had to adjust them more frequently than normal. Today when I was taking them off to put on my work shirt, the left arm fell off the glasses and I was heartbroken because I love these glasses and I also need them to read my phone and computers. Quick call to the company on my dinner break tonight. They pulled up the order, saw that they were only ordered in November and when I explained that the arm had fallen off them, they immediately put in a replacement order on my behalf and they’re being shipped immediately no questions asked. When I asked if they needed a picture to see what happened they said not necessary but they would appreciate it if I don’t mind. I can’t recommend this company more highly as their customer service, their options and the way they stand behind their products has been truly amazing. What a great experience—thank you, Kits.ca.