Christian

Christian

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1 out of 5 stars
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Reviews by Christian

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Kits

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1 out of 5 stars

It won’t arrive on time.

Update to Kits’ reply: Tried to order again using FIRSTPAIRFREE (only pay shipping) and it looks like they’re now charging shipping + $10 for the eligible “free” frames. So many hoops to jump through for a pair of glasses that may not even arrive; looks like Zenni remains the way to go. February 2025 review: I recently ordered from Kits as I was surprised that they offer arrivals by the next day (“Get it Tomorrow”) if I choose expedited shipping (Standard Shipping would take 2-4 business days); perfect my upcoming trip. Next day arrived with no updates to my order. I was hoping that it was just a glitch in the system but unfortunately customer service confirmed that it would take another 24-48 hours before they even ship (keeping in mind it was advertised to arrive, not be shipped, by today). A couple days isn’t the end of the world by any means, but a bit of transparency would have been nice (even a simple notification while purchasing that the business is going through a lot of orders at the moment, and that the delivery times aren’t guaranteed). I would have loved to bring these with me for an upcoming trip but after talking with customer service, it looks like cancellation was the only realistic option. Unfortunate first experience with this company.