Insurance
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terrible service - avoid
My father was admitted to hospital over Christmas and transferred to ICU 3 days before we were due to travel, on advice of the hospital we cancelled the holiday and had a letter explaining the reasons why. Despite my father passing away on the day we were due to travel, no compassion was shown by Insurefor and although we had his death certificate they still insisted on us getting a form completed by his GP (£40 cost for them to complete) before they’d agree to pay out. After much chasing due to no feedback my wife discovered they’d approved our claim on the 24th without the doctors letter, yet we only received email confirmation of the payout yesterday - 6th Feb. The email was dated 24th and said payment would be in 5-10 working days - from when....? They’d also deducted APD which I’d not spotted in the small print and for some reason a £5 ATOL fee. Terrible communication, zero compassion, sneaky small print and bad customer service.